Privacy Policy
Last updated: August 2026
Introduction
Welcome to MyKaizzen. We are committed to protecting your privacy and handling your personal and health information with the utmost care and transparency. This Privacy Policy outlines how we collect, use, store, and share your data when you use our mobile application, website, and services (collectively, "Services").
Information We Collect
We collect information to provide and improve our Services. The types of information we collect include:
- Personal Identification Information: Name, email address, phone number, date of birth, gender, and government-issued identifiers as required for creating your Ayushman Bharat Health Account (ABHA).
- Health and Medical Information: Your health records, medical history, lab reports, prescriptions, vitals, and any other health-related information you provide or is generated through the use of our Services.
- Usage Data: Information about how you access and use our Services, including your IP address, device information, browser type, and actions taken within the app.
- Location Information: We may collect your device's location to provide location-based services, such as finding nearby healthcare facilities.
How We Use Your Data
Your data is used to:
- Create and manage your MyKaizzen account and ABHA ID.
- Provide, operate, and maintain our Services.
- Enable the secure sharing of your health records with your explicit consent.
- Personalize your experience and provide you with relevant health insights.
- Communicate with you, including sending service-related notifications and updates.
- Improve our Services by analyzing usage patterns and user feedback.
User Consent
Your consent is the cornerstone of our data privacy framework. We will not access, use, or share your personal or health information without your explicit consent. You have granular control over who can access your health records and for what purpose. Consent can be managed and revoked at any time through the app.
Data Security and Storage
We implement robust security measures to protect your data, including encryption, access controls, and regular security audits. Your health data is stored in a secure, encrypted format, compliant with industry standards and government regulations.
Data Retention and Account Deletion Policy
In compliance with Google Play User Data policies and healthcare regulations, MyKaizzen enforces transparent data retention practices:
- Retention Period: We retain your personal identification information, health records, vitals, prescriptions, and account data for as long as your account remains active or as required to provide you with our Services.
- Legal & Compliance Retention: Certain medical records and ABHA transactions may be retained for statutory periods as mandated by applicable healthcare laws, medical record regulations, or official ABDM directives.
- Data Deletion Requests: You have the right to request full deletion of your account and associated personal data at any time. You can initiate account deletion directly within the MyKaizzen Mobile App settings (under Profile → Account → Delete Account) or by emailing our Privacy Team at support@mykaizen.co.in with the subject line "Account Deletion Request".
- Erasure Timeline: Upon receiving your verified deletion request, all your personal data, health records, uploaded documents, and profile identifiers will be permanently erased or anonymized from our primary servers and backups within 30 days, unless retention is strictly required by statutory law.
Data Sharing and Disclosure
We do not sell your personal data. Your health information is shared with third parties (e.g., doctors, hospitals, labs) only when you initiate and approve the sharing through our consent-managed framework. We may disclose information if required by law or to protect our rights and the safety of our users.
Your Rights and Choices
You have the right to:
- Access, review, and update your personal information.
- Manage and revoke consent for data sharing at any time.
- Request a copy of your health records.
- Delete your account and associated data, subject to legal and regulatory requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and app. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@MyKaizzen.co.in.
